CRM: CUSTOMER RELATIONSHIP MANAGEMENT

CRM (Customer Relationship Management) systems are becoming more important as businesses seek to leverage their existing client base, improve return business and manage the sales pipeline.

At Beyond Training we use Zoho CRM, and we’ve got experience in delivering training for MS Dynamics CRM too.
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The use of CRM goes beyond traditional sales-based organisations too. Local councils can use them to let taxpayers know that their waste collection days are changing, or to send out information to targeted groups. Professional organisations use them in a case management capacity, tracking and escalating issues. If you have customers, a CRM could help you.